logo

Contact@pinlearn.com
+1.408.909.5136

 

FAQ

Frequently asked questions
How do I test the demo?
How much does the software cost?

Smart School – Online teaching and learning marketplace software has two plans.

$699 – Is a regular license.

$1499 – Is a premium license.

You can view this product page to know the difference.

Can I have my logo and branding?

Once you purchase the product, you will own 100% ownership and source code. You can change the logo and branding to your business name. The software will be installed on your server and you can tag your domain name to it.

Will it be installed on my server?

Once you purchase the software, our expert installation team will do the installation of the software on your server. The installation is free of cost. If you are a tech person, you can install it by yourself with the help of installation document.

What are the server requirements? Recommended hosting?

Server requirements :

Unmanaged VPS with ROOT access.

Linux OS installed ( Ubuntu preferred )

2 GB RAM

Dual core processor

80GB HDD

Recommended hosting – Digital Ocean – https://goo.gl/I3GeaZ ( $20/month plan)

How do I contact support? Support hours ?

You can reach out to via the support desk or contact us

Support hours?

We are available on Live chat 24×7.

On phone: +1.408.909.5136 – 7am to 11pm ( UTC+7 )

Support tickets: In less than 2 hours you will receive a reply.

What is the technology stack used?
> – Laravel 5.3 (PHP)
> – Agular JS 1
We have used Laravel PHP Framework and Angular JS to load the content in the front end.
> – Mysql
> – Redis cache –
We have used Redis V3.2 for caching database to deliver high performance.
> – NGINX web server.
> – SSL
> – JQuery
> – Boostrap
Are updates free? How often do you update the software?

You will get lifetime free product upgrades. We update our software every 3 months. When we roll out a new update, you will be notified – you can download the patch and upgrade it.

Is your software encrypted?

The software is not encrypted. You will get 100% open source un-encrypted software ( web platform, android app and iOS app ). You have full rights to modify and customize the code.

What do I get after purchase?

Once you make a payment to buy a product, you’ll get instant access to the source code and document. Thanks to our partners at GetDPD. No need to wait or contact us.

How can I get a refund?

We sell digitally downloadable software all of which come with a demo. Please view the demo of the product to understand the functionalities before purchasing. Because of the nature of digitally downloadable goods, refunds aren’t possible once the files have been delivered to you immediately after your purchase, except under extraordinary situations.

Contact Us

You can contact us Phone : +1.408.909.5136

Documentation

Find knowledge base articles for our products.

Support

After sales support ticket system for our customers.

Office Hours

We work from 8 AM to 11 PM ( GMT +7 ) – Bangkok Time zone.

Contact us on WhatsApp
Message us on Facebook
Contact us on WhatsApp
Message us on Facebook